Privacy Policy — bengolwin is committed to protecting your information

Privacy Policy

bengolwin This privacy policy tells you how we collect your personal information, why we collect it, and how we keep it secure. By using this platform, you agree to this privacy policy. We believe transparency is the foundation of trust — that's why everything is explained in plain language.

bengolwin Millions of Bangladeshi users play games and conduct transactions on the platform daily. Every piece of their information is extremely important to us, and we remain vigilant in protecting it.

1. What information is collected

1.1 Information collected during registration

bengolwin When you open an account, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Username and Password
• Residential address (if required during verification)
• National ID or passport number (for KYC verification)

1.2 Information automatically collected during use

You bengolwin Certain technical information is automatically collected when you use the platform:

• IP address and device information
• Browser type and operating system
• Session duration and page visit logs
• Cookies and local storage data
• Transaction history and gaming activity

1.3 Information for identity verification (KYC)

To ensure financial security and fulfill legal obligations bengolwin In certain cases, additional identity verification documents may be requested. This information is securely stored on encrypted servers.

Types of Information	Purpose of Collection	Retention Period
Personal Information	Account registration and communication	While account remains active
Financial information	Transaction Processing	7 years (as legally required)
Technical Information	Security and Service Enhancement	90 days
KYC documents	Identity Verification and AML Compliance	5 years after account closure
Gaming logs	Dispute Resolution and Audit	2 years

2. How information is used

bengolwin Your information is used only for the purposes listed below. Your data is never used for unnecessary or unauthorized reasons.

• Account management: Registration, login, password reset, and account security.
• Financial transactions: Deposit, withdrawal, and payment verification.
• Customer service: To resolve your issues and provide support.
• Security Monitoring: Fraud detection and prevention.
• Legal obligations: Compliant with AML and KYC regulations.
• Service improvement: Analyzing and improving user experience.
• Promotional Communications: Sending offers and updates only with your consent.

3. Who information is shared with

bengolwin We never sell your information. However, in limited cases, sharing data with trusted partners may be necessary:

• Payment Processors: With mobile banking and payment gateway providers to complete transactions.
• Game providers: With specific game service providers where applicable.
• Legal authorities: With government agencies under court order or legal obligation.
• Security Experts: With verified partners to ensure cybersecurity.

4. Cookie policy

bengolwin The website uses cookies to improve your browsing experience. Cookies are small data files stored in your browser.

4.1 Types of cookies

• Essential cookies: These are essential for login sessions and security.
• Functional cookies: Remembers your preferences and language settings.
• Analytics Cookies: Collects site usage statistics — no personal information.
• Marketing Cookies: Displaying relevant ads only with your consent.

You can disable cookies from your browser settings at any time. However, disabling essential cookies may prevent some services from working properly.

5. Our measures to protect information

bengolwin We follow the industry's highest standards to protect your information. Our security measures include:

• 256-bit SSL encryption: All data transmission occurs through encrypted channels.
• Two-Factor Authentication (2FA): Additional security layer for your account.
• Firewall Protection: Prevents unauthorized access at the server level.
• Regular Security Audits: Regular testing by external experts.
• Data Backup: Encrypted backups maintained in secure locations.
• Staff training: All staff receive regular training on privacy protection.

6. Your rights

bengolwin Every registered user on the platform enjoys the following rights regarding their personal information:

• Right to Access: You can find out what information is stored about you.
• Right to Rectification: You may correct incorrect or outdated information.
• Right to Deletion: You may request deletion of your information under certain conditions.
• Right to Restrict Processing: You may limit the use of your information in certain circumstances.
• Right to Portability: You can receive a copy of your data.
• Right to object: You may request to stop marketing communications.

7. Protection of minors

bengolwin Strictly prohibits anyone under 18 from using the platform. Age is verified during registration, and additional documents are requested in suspicious cases. If a minor's account is detected, it is immediately closed.

8. Third-party links

bengolwin If the platform contains links to external websites, bengolwin is not responsible for the privacy policies of those sites. We recommend reading the privacy policy of any external site before visiting.

9. Changes to privacy policy

bengolwin This privacy policy may be updated as needed. If significant changes are made, we will notify users via registered email or mobile. Continued use of the platform after changes indicates acceptance of the new policy.

10. Contact us

If you have any questions, complaints about the privacy policy, or wish to exercise your data rights, contact our support team. We typically respond within 48 hours.